Digital Chain Ventures SRL t/a CryptoGaming (“CryptoGaming”, “we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our websites and use our services (“Sites” or “Services”). By accessing or using our Sites, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use our Sites or provide us with any personal information.
Please Note: Your use of our Sites is subject to the CryptoGaming Terms & Conditions, which include provisions such as mandatory arbitration for disputes. For any questions regarding our privacy practices, contact us at [email protected].
We respect your privacy and are committed to safeguarding your personal data. This Privacy Policy describes:
• Who we are: Digital Chain Ventures SRL t/a CryptoGaming, including our internal data protection policies and procedures.
• What data we collect: From direct input (registration, support inquiries, promotions) and automated means (cookies, IP addresses, device identifiers, usage data, etc.).
• How we use your data: To provide and improve our Services, comply with legal obligations, protect against fraud, conduct analytics, and deliver personalized content and marketing (where permitted).
• Your rights: Including access, correction, deletion, and opt-out of marketing communications.
This document forms an integral part of your contractual relationship with us, and by using our Sites, you consent to the practices described herein.
This policy applies to:
• Personal data provided by you (e.g., contact details, identity data, account credentials, payment information, and preferences).
• Automated information collected during your use of our Sites (e.g., IP address, device details, browser characteristics, clickstream data, and usage patterns).
Our purpose is to:
• Deliver and maintain our Services.
• Enhance and personalize your experience.
• Ensure compliance with applicable legal and regulatory requirements.
• Protect your personal information from unauthorized access and breaches.
Information You Provide Directly
When you register for an account, contact support, participate in promotions, or interact with our Sites, we collect data such as:
• Identity Data: Name, date of birth, and government-issued ID for verification.
• Contact Data: Email address, telephone number, and mailing address.
• Account and Financial Data: Login credentials, transaction history, payment details (processed via secure third-party providers), and related preferences.
• Profile and Usage Data: Personal preferences, gaming history, and interaction details.
Automated Data Collection
We also gather certain information automatically through technologies such as cookies, pixel tags, and server logs. This includes:
• Technical Data: IP address, browser type and settings, operating system, and device identifiers.
• Usage Data: Details about your navigation, pages visited, click behavior, and time stamps.
Data from Third-Party Sources
We may supplement your information with data from third-party partners, public sources (e.g., social media), and service providers to enhance security, perform identity verification (KYC), and meet regulatory obligations.
We process your personal data for various purposes, including but not limited to:
• Service Delivery and Account Management: Creating and maintaining your account, processing transactions, and providing customer support.
• Security and Fraud Prevention: Implementing account security controls, verifying identities, and safeguarding player funds by segregating accounts.
• Personalization and Analytics: Enhancing the functionality of our Sites, measuring performance, and tailoring your experience based on your usage data.
• Marketing and Communications: Delivering targeted advertisements, newsletters, and promotional offers. You may opt out of marketing communications as described below.
• Legal and Regulatory Compliance: Fulfilling our obligations (e.g., KYC, AML, dispute resolution, and regulatory reporting).
The lawful basis for processing your data may include:
• Performance of a Contract: To provide the Services you have requested.
• Legitimate Interests: For security, fraud prevention, and service improvements, provided these interests do not override your fundamental rights.
• Consent: Where you have expressly agreed to receive marketing communications.
• Legal Obligations: Where required by law or regulatory bodies.
We will not share your Personal Information with third parties except in the following circumstances:
Service Providers: Trusted partners and third-party vendors who help us operate our Sites, process payments, manage customer service, or conduct technical and marketing functions - under strict confidentiality and data protection agreements.
Legal and Regulatory Requests: Disclosure required by law, to comply with judicial proceedings, law enforcement investigations, or regulatory obligations.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to confidentiality agreements.
Aggregated and Anonymized Data: Information that does not directly or indirectly identify you may be shared for research, analytics, or marketing purposes.
We employ commercially reasonable measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. These measures include:
• Physical, Electronic, and Administrative Safeguards: Limited access to data servers, encryption, password protections, and secure data storage practices.
• Third-Party Processors: Payment transactions and sensitive data are handled through specialized third-party providers over secure channels, ensuring we never directly access your credit card details.
Account Security Control
You are responsible for safeguarding your login credentials. We recommend using strong, unique passwords and remaining vigilant against phishing attempts. If you suspect any unauthorized access to your account, please notify us immediately at [email protected].
Protection of Player Funds
Player funds are held in segregated accounts, ensuring that deposits and winnings are maintained separately from our operational funds. This practice complies with regulatory requirements and is designed to protect your funds in the event of insolvency.
We use cookies and similar technologies to collect technical and usage data that helps us improve our Services. Cookies may be used for:
• Site Functionality: Recognizing you on return visits, maintaining sessions, and personalizing your experience.
• Analytics and Advertising: Measuring usage trends, monitoring site performance, and delivering targeted ads.
You can manage or disable cookies through your browser settings, though this may affect the functionality of our Sites.
We retain different categories of personal data for varying periods, based on legal, regulatory, and operational requirements. For example:
• Account Information: Retained for the duration of your account and up to 7 years after its closure to comply with legal obligations.
• Transaction Data: Retained for a minimum of 5 years to meet financial and regulatory reporting requirements.
• Usage and Analytics Data: Retained in aggregated or anonymized form indefinitely for analysis and service improvement purposes.
The specific retention period for each data type is determined by its nature and the purposes for which it is processed.
Depending on your jurisdiction, you may have the following rights regarding your Personal Information:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal or regulatory constraints.
• Objection or Restriction: Object to or request restriction of processing in certain circumstances.
To exercise any of these rights, please contact us at [email protected]. We will handle your requests within a reasonable period, and in some cases, we may request additional information to verify your identity.
Data Deletion Requests
You have the right to request the deletion of your Personal Information under certain circumstances. To initiate a deletion request, please send an email to [email protected] with the subject line “Data Deletion Request” and include sufficient details to verify your identity (for example, your account ID and registered email address).
We will acknowledge your request within 7 business days and strive to complete it within 28 days. Please note that we may be unable to delete certain information if it is required for compliance with legal obligations, contractual obligations, or for the establishment, exercise, or defense of legal claims. In such cases, we will inform you of the reasons for any refusal to delete your data.
If you have concerns or complaints about our handling of your Personal Information, please contact our support team at [email protected]. We aim to address all complaints within 7 business days.
If you remain dissatisfied with our response, you have the right to escalate your complaint to the appropriate data protection authority.
Any disputes arising out of or in connection with this Privacy Policy will be governed by the laws of Costa Rica and shall be resolved exclusively through individual mandatory arbitration as set forth in our CryptoGaming Terms of Service. By using our Sites, you agree that disputes will not be resolved as part of a class or representative action.
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Email: [email protected] Support: [email protected]
For disputes or complaints, please initially contact our support team. If your issue remains unresolved, you may also reach out to the relevant data protection authority.